Privacy Policy

When you send a request or place an order we collect the details you give us: your name, phone number, email address, where you are staying on the island, how you would like to be contacted, and any message you add. For eFoil sessions we also record each rider's name, age, height, weight and experience level so we can size the board and run the session safely. Waivers signed at check-in record the participant's name and signature.

We never see or store your card number. Payments are made on a hosted page operated by our card processor, which handles card data under the PCI DSS standard. We only receive confirmation that a payment succeeded and its reference number.

We use your details to review and confirm your request, contact you about it, run the tour or session safely, deliver shop orders, send booking emails and reminders, and keep records of bookings, waivers and payments for accounting and legal purposes. We do not sell your information and we do not send marketing you have not asked for.

Your details are shared only with the services we need to run the business: our card processor for payments, our email provider for booking emails, and messaging apps such as WhatsApp or iMessage when you ask us to contact you that way. Google receives the website statistics described under Cookies and website statistics, not your booking details. Partners such as hotels or concierges who book on your behalf see the booking they made. We disclose information to authorities only when the law requires it.

Liquid Glow Management is the phone app our own staff and guides use to run tours. It is not for guests, and no one can sign up in it: every login is created by Liquid Glow for a member of the team. The app shows staff the booking details they need on the day, such as guest names, contact details, guest counts, check-in and payment status, taken from the same records described above.

On the phone, the app keeps its sign-in key in the device's secure storage. If a staff member turns on Face ID, the phone checks their face itself; Face ID data never leaves the phone and we never receive it. If they allow notifications, the phone is registered for alerts about bookings, payments and their tours, and the alert text is delivered through Apple's notification service by way of Expo, the platform the app is built on. Signing out removes that registration. Photos a guide adds to a trip report are uploaded to our server and kept with that trip's record.

The app has no advertising, no analytics and no tracking, and it does not share anything with other companies beyond what is described on this page.

This site sets a few cookies of its own to keep a request form working between steps and to protect forms from abuse.

We also use Google Analytics to see how the site is used: which pages are visited, how visitors found us (for example through a search or a link), the type of device and browser, and a rough location such as the city or country. Google Analytics sets its own cookies so it can tell a returning visitor from a new one. It also records that a booking request, shop order or contact message was sent, but never anything you typed into the form. We use these statistics only to understand how the site is doing and to improve it.

This site shows no advertising and we do not use advertising cookies. You can block cookies in your browser settings, or install Google's opt-out add-on from tools.google.com/dlpage/gaoptout; the site works the same either way. How Google handles this data is explained at policies.google.com/privacy.

Booking, order, waiver and payment records are kept for as long as Anguillian tax and liability rules require, then deleted. You can ask us to correct or delete your contact details at any time using the contact details in the footer; we will keep only what we are legally required to retain.

This site is served over HTTPS, so information travelling between your browser and our server is encrypted. Access to booking records is limited to Liquid Glow staff with individual logins, and every change is logged.